Refund policy

GENERAL RETURNS POLICY

We do not offer refunds for change of mind or wrong decision. We understand online shopping can be difficult to get the right size as you cannot try garments on before purchasing online - We will happily offer an exchange, store credit or refund if your return meets the below: 

– Garment/s will need to be sent back to us within 10 days of delivery.
– Garments should be returned new, unused and with all tags still attached. Returned items that have been worn, washed, damaged or altered from their original state (i.e. tags removed) will not be accepted, and will be returned to the customer.
- Due to health and hygiene reasons, earrings are unable to be returned for a credit note or exchange. 
- If you order is a CUSTOM ORDER  we are not able to accept back as an exchange, credit note or refund.

SALE RETURN POLICY 

All sales are final. We are unable to process a refund for these. In circumstances that we believe a store credit should be issued it will be for the sale price of garment. Please choose your sale items carefully as prices have been marked accordingly. 

PROMOTIONAL DAYS 

(when we offer a % off storewide, particular brand or participate in a Third Party event) 
No returns on sale items that have been further reduced. Full priced items, normal return policy applies.

FAULTY ITEMS
We aim to provide our customers with products of the highest standard and quality and a thorough check of your garment is undertaken before it is sent off. If you received an item that you believe has a manufacturing fault, please email right away and provide a photo or two showing the defect/fault, which will speed up the returns process.

In accordance with the Australian Competition and Consumer Commission if the item we have sent has a minor fault then we have the right to repair the fault to the product and send it back to you. If we believe the fault cannot be repaired then we will send to you a replacement product, which matches your original purchase. However, if we are unable to repair or replace your faulty item then we will reimburse you in full for your purchase. Please note that this does not include general wear & tear of garments - you are responsible for caring for your clothing. Please follow care instructions carefully. 
Please note; if you damage a garment (e.g. after wearing it a button falls off or the zip breaks because of wear) we cannot accept garments back for exchange/credit notes.

IMPORTANT INFORMATION
Please take care when sending items back to us, as items lost in the post are your responsibility and we cannot offer exchanges or credit notes on lost parcels. We always recommend using registered post with a tracking number to avoid missing parcels.